Worldwide Collect Calls via Skype

According to the Wikipedia list there are 206 sovereign states worldwide. Even for a big company it would be hard to manage toll free numbers for all of these countries. So, we decided to provide our Collect Calls via Skype, as well. 

This means, you can reach our call center agents from all over the world. All you need is a Skype account, a mobile device and a stable internet connection. 

Preconditions for Collect Calls via Skype worldwide

  • Skype-Account
    If you don't have already, you can register for Skype at
  • Skype-Software
    You will find the suitable app for your device here.
  • Wifi / internet access
    Last but not least, you will need Wifi for this application.

How to make Collect Calls via Skype

To make Collect Calls via Skype is really easy:

  1. Click the "Call me" button at our website.
  2. Wait until you get connected with one of our agents.
  3. Follow the agent's instructions.

Some advice

  • Add our Skype account to your Skype contact list - so saved this contact for future needs.
  • Of course you can reach us via Skype from the countries for which we have toll free numbers as well.

As usual: Have a nice trip wherever you are!

Best regards,



Tip: Germany (Heimwegtelefon)

If you're in Germany, it's night and you feel uncomfortable going to your hotel, there is a special service for you, which is called the "Heimwegtelefon" ("way home telephone").

In Germany you can call 030-12074182 (it's a number in Berlin). There are some voluntaries just make you feel less lonely. We think it's a great and free service (financed by donations)!

The lines are staffed from 10:00 p.m to 4:00 a.m. (on friday and saturday) and from 08:00 p.m. to midnight (from Sunday to Thursday).

Learn more at

(Collect Calls are not accepted)

Social Media

 Germany: Way Home Telephone Facebook: Heimwegtelefon (Way Home Telephone Germany) 

U.S. Department of State: Travel Alerts and Travel Warnings

Many of our customers are traveling abroad. There might be problematic situations our call center agents already helped you with. But of course we want you to have a nice and safe trip - wherever you are in the world.

This is why we like to recommend you the website of the U.S. Department of State informing about Travel Alerts and Travel Warnings. We guess this is not only interesting for U.S. Citizens but for all travelers worldwide.

Travel Warnings

With the Travel Warnings the U.S. Department of State wants you to think about making a trip to another country at all. The Travel Warning informs about dangers such as unstable governments, civil wars, ongoing intense crime or violence, or frequent terrorist attacks.

The Travel Warnings are not specified to a certain event but to a mid- or long-term situation. They remain until the situation has been changed completely. Sometimes a warning might remain in this list for years.

Travel Alerts

The Travel Alert informs about a short-term event, such as election season, strikes, demonstrations or health alerts (e.g. outbreak of epidemies). Elevated risk of terroristic attacks can raise a Travel Alert as well.

The Travel Alert will be canceled as soon as the short-term event is no longer persisting.

Travel Alterts and Warnings

Social Media

 U.S. Department of State Travel Alerts and Travel Warnings Travel Alerts - RSS Travel Warnings - RSS Facebook: U.S. Department of State: Consular Affairs Twitter: U.S. Department of State Bureau of Consular Affairs YouTube: U.S. Department of State

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